Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at:
📧 eternalvisionsclothing@gmail.com

Please note that returns must be sent to the following address:

 

 

Abdul Edbey - Eternal Visions


Sommersstraße 4

40476 Düsseldorf

 

 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at:
📧 eternalvisionsclothing@gmail.com

Damages and Issues

Please check your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (like food, flowers, or plants)

  • Custom products (like special orders or personalized items)

  • Personal care goods (like beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item is returnable, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the one you have.
Once your return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Cooling Off Period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As mentioned above, the item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return.
You’ll be informed whether your refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at:
📧 eternalvisionsclothing@gmail.com